Friday, January 13, 2017

Another Website Hall of Shame: Best Western's Website STINKS

Want to get irritated?  Try booking a room at the Best Western website.

You'll find a room.  Then, as a member, you will have to endure not only checking a box stating that you are not a robot, but having to choose among several images as to whether those squares are street signs.  What is a street sign anyway?  Does a sign on a street qualify?  How about a real estate sign?

OK, you can do this.  Now you notice that each time you click login -- the password that you just filled in gets replaced with the website telling you to re-enter the password.  You do this three to six times, more if you are like me.

Oh, and I did not get this in the screenshow capture, but at several points in the process, the "prove you're not a robot" captcha comes up again, demanding an intelligence test from you.  Over and over again.  Arrgh.  

You can never get in.  The website is insane.  You book a room at another hotel on a website that actually is not annoying and make you scream and destroy your computer, such as hotels.com.

video 

Hey, yes, I stay in Best Westerns sometime.  They are great to stay in, when in Australia.  And in certain places on the Oregon coast, they are the only places that allow me and my dogs.

Oh, as it turns out, I was entering the wrong password.  I use 1Password to manage my passwords, so I think BW changed it.  I did call BW customer service, and they said that they have been having problems with the new site.  But of course, the agent had no idea what I was talking about, since she never used BW's website.  Why is it that us customers out here generally know more about a company's offerings and websites than the company's own representatives? 

Here's a link to the old site, where I was able to figure out how to reset my password.  I hate it when companies change their websites.  They never seem to do enough testing.

http://book.bestwestern.com/bestwestern/selectRoom.do#




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